FREQUENTLY ASKED
QUESTIONS

GENERAL

  • All of our services that we offer can be found on our services page. If you cannot find what you are looking for then please contact us.

  • We accept Apple & Google pay, contactless, chip & pin, LayBuy (Buy now, pay later solution), & cash.

  • As the studio is located away from the high street in a residential area, it offers a completely private experience. Our services are always one-to-one (except in some rare instances) giving you a peaceful & luxurious experience.

  • No, the parking space is automatically reserved for your booking should you need it.

    If the space is unavailable for whatever reason, we will provide you with a pass to be displayed in your vehicles window for the duration of your appointment.

  • We do our very best to accommodate our clients needs so just ask & we will do everything we can to adapt around what you need ♡

  • We stock ColorWow & OLAPLEX retail products for sale & we can also source any other products you may want.

    Please contact us to let us know what you need & we can ensure it is available for you to take home on the day of your appointment.

THE
STUDIO

  • The studio is located in a residential area & the council operates a residents only parking scheme in the location, therefore please park on the driveway of the house or if you park on the street please ask for our visitors permit so it can be displayed in your car window.

  • Yes! Our studio is equipped with the highest quality products & equipment.

  • Our building is made using SIPs panels with a steel ring beam. The exterior is a mixture of aluminium & composite cladding.

  • Our premises is both heated & cooled.

  • Our bathroom is located in the house just 10m from the studio.

  • On arrival the side gate will be open & you should make your way down the side of the house to the purpose built studio at the back of the garden. On rare occasions the gate may be shut, if this is the case please ring the bell on the house or call us to gain access.

BOOKING

  • You can book in online using our online booking system. Alternatively you can call or email us as well as dropping us a text - our details are always displayed at the bottom of each page on the website ♡

  • For appointments where a deposit has been taken we require more than 24hrs notice in order for you to qualify for a refund. For other appointments cancellations incur no charges.

    Please always try to let us know if you cannot attend your appointment as soon as you can, as it helps us allocate this appointment slot to someone else & really helps us out ♡

  • All online bookings require a deposit. All bookings for hair extensions require a minimum £50 deposit to offset our upfront costs for the purchase of the hair from our suppliers.

  • We take deposits for multiple reasons, but mainly to ensure that you are a genuine client who is committed to the booking.

  • Deposits are refundable in most circumstances, however appointments cancelled within 24hrs of the appointment time are non refundable.

  • Our prices are reviewed each year & are adjusted according to inflation much like any other business in any industry.

    This is to ensure that we can keep the studio operating long term & to keep it in the best possible condition by completing regular maintenance & refurbishments in addition to our continuing investments in training & new products.

  • You should aim to arrive as close to your booked time as possible.

  • If you are running late please let us know as soon as possible. If you are running over 15 mins late we may need to reschedule the booking to accommodate other pre bookings that we may have that day. We will always attempt to make the rescheduled appointment as close to your original booking as possible.

GENERAL SERVICES

  • We would always recommend having a consultation regardless of what services you are intending to have. This ensures that you can obtain the most from your services giving you maximum value for money, plus it gives you a chance to ensure you are comfortable with everything prior to your appointment. We can also discuss any short or long term issues you may have with your hair, & can explore ways in which we can help.

    Face to face consultations are available free of charge & can be booked via the booking page. We also offer free online consultations where you can fill in a form we will get back to you either via email, text or socials. This can be good if you live a little further away or are too busy usually to attend the studio.

  • Due to the variety of options & costs associated with these processes, it is not possible to have set prices for these services.

  • We LOVE doing wedding or ‘occasion’ hair ♡

    We have over 20 years experience in doing these types of services, so whether its the Bride alone or the Bride plus an additional 7 Bridesmaids, we’ll have you covered ♡

INDIVIDUAL HAIR EXTENSIONS

Ultra Tips or Nano Tips

  • Our Ultra Tips & Nano extensions are sourced from the Russian Mongolian border, so they’re super smooth & very straight.

    We also offer Nanos in high quality Chinese hair.

  • These extensions attach to small sections of your hair using Ultra Locks, a small aluminium bead lined with silicone.

  • Absolutely not! We don’t like using glue which is one of the primary reasons we use Remi Cachet Ultra Tips at our studio.

  • Not usually - the beads lie flat to your head, so are really comfortable plus the application method does not apply tension to the scalp.

  • They come in a very wide variety of colours, including highlighted, balayage & ombré. Plus, if we cannot match your hair, we can custom colour your extensions to match!

  • This can always be a potential issue with extensions depending on how thick your hair is around the application area - however due to Ultra Tips’ flat tip & incredible small lock they are easier than other individuals to disguise. Clients often notice how easy it is to wear their hair extensions tied up without the extensions being noticeable.

  • We recommend you get a re-fit every 8 to 12 weeks. This ensures the longevity of your hair extensions & that you get the maximum lifespan possible from them. It also helps to keep your own natural hair in good condition.

WEFT HAIR EXTENSIONS

Beaded wefts or Twin Tabs

  • Our wefts come in different lengths depending on the hair origin.

    Our luxury Chinese wefts come in the following sizes;

    18” or 22”

    Elegant Russian Mongolian hair comes in the following sizes;

    12”, 16”, 20”, 24”

  • All of our wefts are 100% remy hair.

    They are sourced from multiple areas around the world.

    Our afordable range uses Chinese hair, which comes in lengths up to 30” ♡

    Russian Mongolian hair, sourced from the Northern regions of Mongolia on the Russian border, this hair is amazingly smooth & straight ♡

  • Yes our Russian Mongolian hair is super smooth & very straight, just like you would expect from beautiful top of the line Russian hair extensions.

  • We don’t use the braided method to fit weft hair extensions. We find that attaching small beads, then sewing the extensions on to the beads is the most comfortable method for the client regarding wefts.

    They are also our favourite application of wefts as they are not harsh on the natural hair.

    You are of course able to have braids if you really want them ♡

  • When applied and looked after correctly your natural hair won’t be damaged.

  • Most people will need a retightening every 6 - 8 weeks.

    During your retightening, your extensions are removed & your natural hair is washed & blown (we can also apply a colour at this time if you require), we then refit your extensions all fresh ♡

  • Yes! We often use Twin Tabs (glueless tapes) or Pro Tips (glueless individuals) on the sides of clients heads if they have fine or damaged hair on the sides.

  • Our Russian wefts are ‘flat wefts’ - this means that they lie really flat to the head & are only noticeable if your hair is super fine / thin or if you tie your hair up in specific ways. The Chinese hair is slightly thicker & can be more noticeable than the flat weft alternatives.

  • Across the full range of hair there is an amazing choice of colours. Both our Chinese & Russian hair is available in all colours we offer (except for a tiny amount that are still not covered!) - why not have a look at our extensions page on the button below to see what colour you match on our colour chart?

    We can custom colour your hair extensions to match your hair (although usually its better to colour match your natural hair to the extensions), this would be discussed extensively during your consultation & colour match.

  • We can custom colour your extensions to match the colour you want, or preferably we can colour your hair to match the extensions ♡

FABRIQ TREATMENTS

Choose the hair you’ve always wanted

  • Ultimate Treatment is a semi-permanent treatment. It is based on your hairs natural proteins & gradually fades from the hair over 4 months from application

  • Yes. Fabriq treatments work brilliantly on very curly hair, including Afro-Caribbean. The tightest curls will be softened & relaxed

  • This depends on your hair length;

    Short - 2hrs to 2hrs 30m

    Medium - 2hrs 30m - 3hrs 30m

    Long - Up to 4hrs

  • Reset lasts up to 4 months but can be re-applied after one month

  • Yes. Reset transforms all coloured hair including highlighted, bleached, coloured, & is also perfectly suitable for virgin hair. Fabriq can be applied over all types and brands of colour including Henna

  • Yes, Fabriq Reset will strengthen, repair & straighten all hair including previously permed

  • Yes. Reset will strengthen & repair as well as enhance the straightening benefits after a relaxer

  • Reset is a long-lasting, semi-permanent treatment (up to 4 months).

    On hair that has had previous chemical services, the results are more dramatic & last longer. With hair types that are natural with no chemical service history, the results are better & last longer after subsequent treatments. The earliest Ultimate Treatment can be re-applied is 30 days

  • The treatment takes less than 30 minutes to apply

  • Quick Fix leaves hair feeling healthier, stronger & easier to manage for up to one month, depending on your hair type & condition

  • The Quick Fix price depends on how long your hair is (due to the amount of product needed), the costs are;

    Short - £55

    Long - £65

  • The Quick Fix treatment is licensed for use on clients from the age of six

  • The treatments are built on conditioners & proteins & don’t contain formaldehyde or any of its derivatives. If you’re pregnant or nursing & have any concerns, we recommend you consult with your doctor before booking a Fabriq treatment

  • Yes, Reset & Quick Fix is both cruelty-free and vegan

  • Silicones have been used in beauty products for decades & are considered very safe. In the past, heavy silicones could weigh down hair. You’ll still find these in some supermarket brands, but professional haircare products suck as Fabriq now use new lighter-weight silicones which give you that healthy shine & smooth finish in a way that works with your hair and add heat protection.

OLAPLEX TREATMENTS

Strengthen, repair, & protect

  • All hair types (natural, curly, fine, straight, etc) derive most of their integrity from healthy, properly paired, disulfide bonds. When hair is damaged via thermal, chemical, mechanical or environmental factors, these disulfide bonds are broken apart resulting in single sulfur hydrogen bonds. OLAPLEX works by repairing these bonds.

  • Yes OLAPLEX works on all hair types, returning it to a virgin like state.

  • OLAPLEX is the only patented true bond builder in the market. The technology, processes, & formulations are protected by patent registrations and applications around he world.

  • Stand Alone & Colour Treatment are £22

    Mini & 4-in-1 Bounce are both £10

  • Disulfide bonds are in all three main parts of the hair;

    The Cuticle, the Cortex, & the Medulla

    Keratin (proteins) make up the hair, forming polypeptide bonds (long chains) that are kept in alignment by hydrogen, salt & disulfide bonds.

    All hair contains millions of disulfide bonds which give the hair its structure, strength & stability. When all the bonds, especially the disulfide bonds, are intact and in alignment, you have healthy, beautiful, shiny, touchable hair. When disulfide bonds are broken, it results in damage.

  • OLAPLEX does not contain any plastics. OLAPLEX’s patented ingredient, Bis- Aminopropyl Diglycol Dimaleate, is designed to target the millions of disulfide bonds within our hair that give it structure & stability.

    Bis- Aminopropyl Diglycol Dimaleate is not a plastic & it doesn’t coat your hair—it is scientifically formulated to fortify hair from the inside out by rebuilding broken bonds at the molecular level.

  • For the products used in our in salon treatments only OLAPLEX No. 4 (the shampoo) contains a minimal hydrolyzed vegetable protein, also known as peptides, at a very low level (0.0025%).

  • OLAPLEX does not currently manufacture or sell products containing lilial.

  • There is no evidence from extensive testing that OLAPLEX products or their ingredients are capable of causing hair loss or hair breakage.

    There are many possible contributing factors to hair loss, including diet, stress, health concerns, pregnancy & pharmaceutical use. Anyone experiencing consistent hair loss should consult a dermatologist to best understand their unique hair & skin needs.